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1. Return Window
At Rininomall, we want you to be completely satisfied with your purchase. We offer a 30-day return window from the date you receive your order.
To be eligible for a return, your item must be:
- In original, unused condition
- With all original packaging and tags intact
- Not damaged or altered by the customer
- Returned within 30 days of delivery
2. Returnable and Non-Returnable Products
✅ Returnable Items:
- Clothing and accessories (unworn, with tags)
- Electronics (in original packaging, fully functional)
- Home goods and decor items
- Books and media (unopened)
- Most other merchandise
❌ Non-Returnable Items:
- Perishable items and food products
- Personalized or custom-made items
- Clearance or final sale items
- Items marked as "non-returnable"
- Opened or used cosmetics and beauty products
- Intimate apparel (for hygiene reasons)
- Items damaged due to customer misuse
- Digital products and downloadable content
3. How to Return Your Item
Returning an item is simple and straightforward. Follow these steps:
Contact Our Support Team
Email us at narayan@njgrocery.shop with your order number and reason for return. Include photos if the item is damaged.
Receive Return Authorization
We'll respond within 24 hours with a return authorization number (RMA) and return shipping instructions.
Pack Your Item
Securely pack the item in its original packaging with all accessories, documentation, and tags included.
Ship Your Return
Ship the item to the address provided with your RMA number clearly marked on the package. Keep your tracking number.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless:
- The item arrived damaged or defective
- We sent you the wrong item
- The item doesn't match the product description
In these cases, we'll provide a prepaid return shipping label.
5. Refund Timeline and Amounts
Processing Timeline:
| Stage | Timeline | Description |
|---|---|---|
| Return Approval | 24 hours | We respond to your return request with RMA and shipping instructions |
| Shipping to Warehouse | 5-10 business days | Time for your package to reach our return warehouse |
| Inspection | 3-5 business days | We inspect the item to verify condition and authenticity |
| Refund Processing | 5-7 business days | Refund is credited back to your original payment method |
| Total | 2-3 weeks | Average time from return initiation to refund receipt |
Refund Amounts:
| Scenario | Refund Amount |
|---|---|
| Return within 30 days (original condition) | 100% of product price + original shipping |
| Return after 30 days | Not eligible for return |
| Item damaged by customer | Partial refund or no refund (at our discretion) |
| Defective or damaged item (our fault) | 100% refund + return shipping covered |
| Wrong item sent | 100% refund + return shipping covered |
6. Exchanges
If you'd prefer an exchange instead of a refund, we're happy to help! You can exchange items for:
- A different size or color of the same item
- A different item of equal or greater value
- A different item of lesser value (with refund of the difference)
Exchanges are processed faster than returns and refunds. Simply include your exchange preference in your return request email.
7. Defective or Damaged Products
If you receive a defective or damaged item, we'll make it right:
What to do:
- Contact us within 7 days of delivery with photos
- We'll provide a prepaid return label
- Ship the item back to us
- We'll refund you or send a replacement at no cost
8. Lost or Damaged in Transit
If your return package is lost or damaged during shipping:
- We'll investigate the claim with the shipping carrier
- If the carrier is at fault, we'll recover the refund
- If uninsured, we may not be able to recover the refund
- Always use tracked shipping and keep your tracking number
9. Special Cases
Sale and Clearance Items:
Items purchased at a discount or during a sale are returnable within 30 days for the sale price paid, not the original price.
International Returns:
For international customers, return shipping costs are the responsibility of the customer. We'll provide return instructions upon request.
Bulk and Commercial Orders:
For bulk orders (10+ items), special return terms may apply. Please contact us for details.
Gift Returns:
Gift purchases can be returned for store credit or exchanged. Refunds for gifts are issued as store credit to prevent fraud.
10. Return Exceptions
The following items cannot be returned:
- Items purchased more than 30 days ago
- Items without original packaging or tags
- Items that show signs of wear or use
- Items marked as "final sale" or "non-returnable"
- Items damaged due to customer negligence
- Perishable or consumable items
- Digital products or downloadable content
11. Quality Guarantee
We stand behind the quality of all our products. If you're not satisfied with your purchase for any reason, we'll work with you to make it right. Our goal is your complete satisfaction.
12. Contact Information
Email: narayan@njgrocery.shop
Response Time: Within 24 hours
Support Hours: 24/7
For any questions about our Return and Refund Policy, please don't hesitate to contact us. We're here to help!
13. Policy Changes
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes to this policy.
If you have any questions or concerns about this policy, please contact us at narayan@njgrocery.shop.